General

What is the main goal of BambyOfficial?

BambyOfficial always strives to bring such dresses for your wardrobe that will help you in adapting Instagrammable and celebrity-inspired looks that too in a reasonable budget.  

What products do you offer at BambyOfficial?

Here at BambyOfficial, we offer a wide range of dresses, jeans, jumpsuits, rompers, and active and 2-piece sets. We keep on updating our collections to cover all the needs of your wardrobe.

How the quality of your clothing items is better than others?

Despite keeping our price range much more reasonable for the customers, we never compromise on the quality of all the available products. On top of all this, our quality inspection team checks the quality of all the products before shipping them to the customers.

I have a few questions, how do I get in touch with your team?

Click here to visit our contact page, from there you can send us a message or you can get in touch with our team by live-chat option.

What payment modes are available at BambyOfficial?

BambyOfficial accepts American Express, Apply Pay, Diner’s Club, Discover, MetaPay, Google Pay, PayPal, Visa, Shop Pay as well as Venmo as a payment methods.

Is your website safe for shopping?

Yes, our website is protected with the encryption of an SSL certificate which gives you foolproof protection. Moreover, we only accept globally trusted payment methods so buyers can make the payments on our website without any second thought.

How do I get a discount on your products?

Use PREBLACK25 as your discount code on the checkout page to get a 25% off on your purchase. You can also get all the updates of upcoming discount offers on BambyOfficial by subscribing to our newsletter.

Ordering

How do I place an order at BambyOfficial?

Follow these simple steps to place an order at BambyOfficial.

• Choose the product that you want to buy and place it in the cart.

Continue shopping, and once done, click on the cart-shaped icon at the top-right corner of the page. By clicking the button, a new window will

• be opened, from where you can proceed to the checkout page.
• Now, you need to enter your contact details and address, and then choose the payment method to complete the payment.
• If you’ve any discount code, then you can apply it at the checkout page to get a discount on your order. Once you’re done with all these steps then click on confirm the order to complete your purchase.

Can I cancel my order?

If you want to cancel the order then you need to inform our support team as soon as possible because once the order gets dispatched from our location, we cannot cancel it.

How do I know whether my order has been confirmed?

Our team will send you a conformational email at the given address when your order is dispatched from our location.

Where can I see the size chart?

Choose the product that you like and open its page, there you will see the size-chart option just above the colour option.

Delivery

How much do you charge for shipping?

You will be glad to know that currently, we’re offering free shipping on all orders over $75+ and 30% off all orders over $149. So enjoy shopping.

How long will it take to receive my order?\

Our estimated delivery timeline depends on your country, however, the following are our average delivery timelines for different areas.

United States - 4-11 Days

Europe - 6-12 Days

Australia - 8-12 Days

New Zealand - 4-11 Days

How do I track my order?

You will get a tracking code in the confirmation email, this code can be entered on the tracking order page (click here) to check the current location of your order.

Do you ship internationally?

Yes, we deliver our products to all parts of the world.

Why my order is late?

It happens very rarely that the order gets delayed from the promised delivery timeline, however, in such a situation, you’re advised to inform our support team about the late delivery so that they can inquire about the possible reasons.

Returns/Refunds

I’ve received a damaged/faulty item, how do I return it?

Firstly, we apologize if you’ve received a damaged or wrong product, but don’t worry because we’re here to put a smile on your face. All you need is to send the image of the product, and the proof of your purchase to our support team and they will guide you for the next procedure.

In what condition my return request will be approved?

In order to get your return request approved, you will have to meet the following conditions:

• The product should be unused and in its original condition.
• Make sure that the product tags are not removed.
• The request for a return has been made within the 30-days of receiving the product.
• The product must be sent in its original packaging.

Can I get a refund if I’m not happy with the quality?

Yes, we want to get 100% satisfaction from our customers therefore even If you’re not happy with the quality then you can also get a refund.

Who will pay the return shipping charges?

If your return request is approved then you will have to pay the shipping charges for sending the product back to us.